Refund & Return Policy

Returns

We allow returns to be made 5 calendar days after you have made your purchase if you are not content with your purchase.  The max refund amount we will accept a return for is a $150 total order value.  Items must be shipped back in brand new (unopened) condition and the shipping fees are the responsibility of the buyer for these returns.  Please keep in mind, there is a 30% restocking fee for returns.  If an item is defected or damaged, we will replace the item at our cost without a restocking fee.  Please do not attempt to return without contacting Queen Fetish first at info@queenfetish.com, SUBJECT: RETURN. Returns for unwanted items or items that do not sell are not allowed so please ensure you want the product you are purchasing as all sales are final. If product has been used please do not return the item. There is no refunds or returns on used , opened packaging.

Damaged Items

All items shipped from our Las Vegas location are found to be in perfect condition with the retail packaging in a good presentable condition as well. If you receive an item from us that is not in the above-mentioned condition, you must contact us within 2 days of your receipt to ensure a remedy is provided in a timely manner.