CUSTOMER SERVICE

FREE SHIPPING ON ALL ORDERS OVER $50. Shipping cost is determined based on country and weight.

Shipping Questions

When is my order shipped?

We would love to ship all orders right away but that won't be the case all the time.  All orders are are generally shipped within 48-72 hours of receiving your payment, weekends not included.  Depending on the current order volume we have and the available staff in our warehouse, your order could be shipped in 24 hours or less.  We wanted to provide full transparency with our shipping timelines and thank you for your understanding.  If you have a rush order that needs to get out the same day, please contact your representative via phone and discuss the options you have.

Do you ship worldwide?

Yes.  If you are exporting products from the United States for the first time through our company, we highly recommend using a shipping broker for lower shipping costs and ease of fullfillment.  The shipping broker you use should have experience with exporting out of the United States and importing into your country.

What are my shipping options?

We offer a few different shipping options.  We focus on using USPS, UPS and FedEx so depending on your orders weight and dimensional size, we will always pick the most cost effective method unless you specify to us via email at the time you place your order which of these carriers you would like.

What are your shipping fees?

The answer to this question depends on a few factors.  We generally ship smaller items and smaller order amounts with USPS.  Larger orders or bulk orders get shipped with UPS or Fedex.  The minimum shipping fee we currently charge is $8.87 USD.  This fee goes up depending on the volume of items and dimensional weight your package becomes.  To find out what your shipping fee's will be as an estimate, add items to your shopping cart to see what the shipping rates are.  Again, this is just an estimate and could change depending on size, weight and location.

Payments

Is my credit card information secure?

Yes, we take security very seriously.  Our merchant processor is of course PCI compliant and all transactions on our website go through a Secure Socket Layer (SSL).

Which payment options you accept?

Our payment process is Stripe, the trusted leader in payment processing.  Through Stripe, you can pay with your balance or with most major credit cards such as Visa, America Express, Discover and Mastercard.

Which currency are these prices?

All prices for our products are listed in dollars (USD).  If you are ordering out of the United States, please complete your own currency conversion if needed.

Return Policy

Where are you located?

We are located in Los Angeles, California (United States).

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